Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not, please notify us via email at care@shopsaltandsundry.com within 14 days of receiving your shipment so that we may authorize a return. Return shipping is the responsibility of the customer. Once we have received the items in their original condition, we will issue a refund in the original form of payment. Shipping costs are nonrefundable.

To be eligible for a return, your item must be in the same condition that you received it with original packaging. 

To start a return, please contact us at care@shopsaltandsundry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question at care@shopsaltandsundry.com.

Damages and issues
Please inspect your order when you receive it and contact us immediately with any issues so that we can make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items), and opened personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the status of your refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.